Have a look at some of the most common questions that our clients ask and remember,
listening to our advice will save you time, money and a lot of unnecessary aggression and stress.
The FAQ,s Section, What Our Clients Most Commonly Want To Know
Below are the answers to some of our customer’s most frequently asked questions. Please remember If your questions are not answered here, simply give us a call and storage profesional will be more than willing to assist.
What Size Unit Do I Need?
What Is The Cost?
What Are Your Hours Of Operation? And When Can I Visit My Possessions?
How Much Notice Is Required To Vacate A Unit?
What Type Of Pickup Service Do You Provide?
Do You Sell Boxes And Packing Supplies?
Do I Need Insurance?
Can You Accept Deliveries On My Behalf?
How Do I Lock Up My Unit
What Documentation Will I Need?
What Items Are Not Allowed To Be Stored At Your Facility?
- Industrial or camping GAS BOTTLES (empty or full).
- Stolen goods, drugs, explosives, aerosols and petroleum based paints.
- Goods which require special license or government permission.
- Illegal goods for import or export.
- Plants or biodegradable organic matter likely to encourage vermin and other pests.
- Jewellery, watches, trinkets, precious stones and metals, money, deeds, securities, stamps, coins or any goods of a collectable kind.
- Perishable items that require a controlled environment IE: FOOD.
- No animals or animal by-products of any kind.
- Flammable goods such as petrol, oils or any such substance with a low flash point.
What Information Do You Gather About Me?
We require your email address so that we can send you information about your transaction and its status. We may use your email address to inform you about current offers or events. We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. The credit card information that is collected is used strictly for billing purposes.
Sharing Your Personal Information
Prestige Storage And Session Cookies
A session cookie does not remain on your machine after you close your web browser window. Our session cookies contain none of your personal information, and cannot be used to track you around the web. It can only be used by our web site to identify the information you have entered during the transaction process which is required to complete the transaction.
How To Enable Cookies On Your Browser
Please note the following if you are using Internet Explorer
First party cookies come from the owner of the website you are visiting, third party cookies come from a different company (for instance, an advertising company). You can select “Accept”, “Block”, or “Prompt” – if you choose “Prompt”, your browser will notify you each time a web site attempts to set a cookie on your machine, and you can choose to accept or reject the cookie.
If you would like to accept session cookies, but not persistent cookies, check the box to “Always Allow Session Cookies.” Please note that session cookies are required to enable shopping on many web sites.
Other web browsers provide similar options; if you are using Netscape 7, cookie options can be found at Edit -> Preferences -> Privacy and Security -> Cookies. In Mozilla Firefox, cookie options are available at Options -> Privacy -> Cookies, and in Opera 7 cookie preferences are available in File -> Preferences -> Privacy.
You can also control cookies with a number of internet security packages. If you use one of these packages, please refer to the software documentation for more information.